Privacy Policy

Last Updated: February 18, 2026

At Webhelp Pakistan, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you:

• Register for an account: Name, email address, company name, phone number, job title
• Use our services: Project details, technical requirements, business information
• Contact us: Name, email, phone number, message content
• Subscribe to newsletters: Email address, communication preferences
• Make payments: Billing information, payment method details

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information
• Cookies and similar technologies

1.3 Business Information

For our B2B services, we may collect:

• Company name and registration details
• Business contact information
• Industry and business type
• Project specifications and requirements
• Technical documentation
• Communication records

2. How We Use Your Information

2.1 Primary Uses

We use your information to:

• Provide Services: Deliver, maintain, and improve our IT services
• Account Management: Create and manage your account
• Communication: Respond to inquiries, provide support, send updates
• Billing: Process payments and send invoices
• Security: Protect against fraud and unauthorized access
• Legal Compliance: Meet legal and regulatory requirements

2.2 Marketing and Analytics

With your consent, we may use your information to:

• Send promotional emails and newsletters
• Provide personalized content and recommendations
• Conduct market research and surveys
• Analyze website usage and improve user experience
• Display targeted advertisements

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

4. How We Share Your Information

4.1 Service Providers

We may share information with trusted third-party service providers who assist us with:

• Cloud hosting and data storage
• Payment processing
• Email and communication services
• Analytics and performance monitoring
• Customer support tools
• Marketing and advertising platforms

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Enforce our Terms of Service
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our users

4.4 With Your Consent

We may share information with third parties when you provide explicit consent.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures including:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information
• Secure Storage: Encrypted databases and secure servers
• Regular Audits: Security assessments and penetration testing
• Employee Training: Staff training on data protection
• Incident Response: Procedures for data breach management

5.2 Data Breach Notification

In the event of a data breach that may affect your rights, we will:

• Notify affected users within 72 hours
• Report to relevant authorities as required by law
• Take immediate steps to contain and remediate the breach
• Provide guidance on protective measures

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific Retention Periods:

7. Your Privacy Rights

7.1 Access and Portability

You have the right to:

• Access your personal information
• Receive a copy of your data in a portable format
• Request information about how we use your data

7.2 Correction and Deletion

You can:

• Update or correct inaccurate information
• Request deletion of your personal data
• Close your account at any time

7.3 Consent Management

You have the right to:

• Withdraw consent for data processing
• Opt-out of marketing communications
• Manage cookie preferences

7.4 Object and Restrict

You can:

• Object to certain data processing activities
• Request restriction of processing
• Lodge a complaint with a supervisory authority

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control cookies through:

• Browser settings (most browsers allow you to refuse cookies)
• Our cookie consent banner
• Third-party opt-out tools

Note: Disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website and services may use the following third-party services:

Analytics:

• Google Analytics: Website traffic analysis
• Hotjar: User behavior tracking (if applicable)

Communication:

• Email Services: Newsletter and transactional emails
• Live Chat: Customer support (if applicable)

Payment Processing:

• Payment Gateways: Secure payment processing

Each third-party service has its own privacy policy. We encourage you to review their policies.

10. International Data Transfers

We are based in Pakistan and serve clients globally. Your information may be transferred to and processed in:

• Pakistan (our primary location)
• Cloud servers in various locations
• Countries where our service providers operate

We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

12. Do Not Track Signals

Some browsers include "Do Not Track" (DNT) features. Our website does not currently respond to DNT signals, as there is no industry standard for how to handle them.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Your Rights:

• Right to Know: What personal information we collect and how it's used
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we don't sell data)
• Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us at support@webhelp.pk

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• New legal requirements
• Improvements to our services
• User feedback

We will notify you of material changes through:

• Email notification
• Prominent notice on our website
• Client portal announcement

The "Last Updated" date at the top of this policy indicates when it was last revised.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16. Supervisory Authority

If you are in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.