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Our Process

A clear path from first conversation to long-term growth.

Our proven delivery process keeps every project transparent, collaborative and focused—from discovery and design through launch, support and continuous improvement.

How we work

One connected delivery journey

Every stage has a clear purpose, owner and outcome, so you always know what happens next.

Phase 01Discovery
Step 01

Client Contacts WebHelp

Reach out through our website, WhatsApp, email or a direct call. Our team responds within two business hours and starts the conversation.

Website FormWhatsAppEmailDirect Call2hr Response
TriggerDay 0
Step 02

Requirement Gathering

A structured discovery session clarifies your business goals, required features, integrations, budget, timeline and target audience.

Discovery CallBusiness GoalsFeature ListBudget ScopeTimeline
InputDay 1–2
Step 03

Analysis & Technical Assessment

We assess feasibility, recommend the technology stack, map the architecture and identify risks, dependencies and delivery effort.

Feasibility StudyTech StackArchitecture PlanRisk AnalysisEffort Estimate
AnalyzeDay 2–4
Step 04

Proposal, Quotation & SLA Agreement

You receive a clear scope, pricing, milestones, team structure and service agreement to review and approve before work begins.

SOW DocumentSLA SignedPricing SheetMilestonesClient Approval
ApproveDay 4–6
Phase 02Design & Build
Step 05

UI/UX Design & Prototyping

Wireframes become polished interfaces and interactive prototypes aligned with your brand. You approve the experience before coding starts.

WireframesUI MockupsPrototypeBrand IdentityDesign Approval
DesignDay 6–10
Step 06

Development & Coding

Frontend, backend, databases, APIs and integrations are built in focused agile sprints with version control and regular progress updates.

Agile SprintsFrontend DevBackend DevAPI IntegrationGit VersioningDaily Updates
BuildDay 10–25
Phase 03Quality & Launch
Step 07

QA Testing & Quality Assurance

We validate functionality, performance, security, responsive behavior and browser compatibility, then fix and retest every issue found.

Functional QASecurity TestPerformance TestMobile TestCross-BrowserBug Fix Loop
QADay 25–30
Quality gate

QA Passed?

Fail

Bugs Found → Fix & Retest

Issues are logged, assigned and resolved in a focused patch sprint before returning through QA.

Bug LoggingPatch Sprint
Pass

All Tests Pass → UAT

We share the QA report and guide your team through user acceptance testing and final sign-off.

QA ReportUAT Sign-off
Step 08

Deployment & Go-Live

We coordinate a controlled launch, configure DNS, SSL and CDN, harden the production environment and monitor the first 72 hours.

Zero DowntimeSSL SetupDNS ConfigCDN Live72hr Watch
DeployDay 30–32
Phase 04Growth & Support
Step 09

24/7 Monitoring, Support & Optimization

After launch, we monitor uptime, report performance, apply security updates and keep improving the product through a dedicated support channel.

24/7 MonitoringMonthly ReportsSEO GrowthSecurity PatchesDedicated SupportUptime SLA
LiveOngoing
Project complete

Your business is live, growing & winning.

From the first contact to a deployed, optimized and supported product, WebHelp remains your end-to-end technology partner.

2hrsFirst response
30 daysAvg. delivery
99.9%Uptime SLA
24/7Support